Terms of service
Welcome to Royal Farmer Fresh. By accessing or placing an order on our website, you agree to the following Terms of Service. Please read them carefully.
1. General
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Royal Farmer Fresh is a small business committed to providing fresh, quality products at the best prices.
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By using our website, you confirm that all information you provide is accurate.
2. Products & Availability
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All items listed are subject to availability.
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Prices, offers, and product packaging may change anytime without notice.
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If a product is unavailable after you place an order, we will contact you with replacement options or refund you.
3. Quality Check
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We double-check freshness, quality, and expiration dates before sending any order.
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We do NOT accept returns for any reason except expired or damaged products.
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Customers must report an issue within 24 hours of delivery with photo/video proof.
4. Return & Refund Policy
We keep a very simple and fair policy:
✅ Only expired or damaged items are eligible for return/refund.
❌ We do NOT accept returns for taste preference, wrong item ordered by customer, or change of mind.
❌ We do NOT accept returns on frozen, fresh produce, or personal-care items (soap, toothpaste, mehendi, etc.)
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Refunds (when approved) will be issued to the original payment method within 3–5 business days.
5. Order & Delivery
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Orders cannot be canceled once processed.
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Delivery times depend on location and product availability.
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We are not responsible for delays caused by weather, traffic, or carrier issues.
6. Customer Responsibilities
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Provide correct address, phone number, and delivery instructions.
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Be available to receive the order.
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Check products upon delivery and report issues immediately.
7. Pricing & Payment
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All prices are listed in USD.
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Taxes and delivery fees apply.
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We reserve the right to modify prices without notice.
8. Misuse of Policy
To protect our small business:
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Claims made without valid proof will be rejected.
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Excessive or fraudulent refund requests may lead to account restrictions or order refusal.
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We reserve the right to refuse service to anyone who misuses our policies.
9. Privacy
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We do not share or sell your personal information.
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Payment information is handled securely by our payment partners (Shopify/Stripe).
10. Limitation of Liability
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We are not responsible for allergic reactions or misuse of products.
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We are not liable for indirect, incidental, or consequential damages.
11. Changes to Terms
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We may update the Terms of Service at any time. Continued use of the website means you agree to the updated terms.
