Return Policy

Our goal is for you to have a positive shopping experience with us. In the event of any issues, we are available to assist...

• Eligibility For Returns: 

We Accept returns for the following items:

1. Packaged grocery items that are unopened, unused, and in original condition. 
2. Wrong items delivered
3. damaged or defective products on arrival.
4. expired products received.

Note: Return requests must be made within 24 hours of delivery.

• Non-refundable Items:
  

For food safety reasons, we do not accept returns on:

1. Fresh produce
2. Dairy & Frozen items
3. Freshly prepared food
4. Meat, poultry & seafood
5. Personal care & hygiene products
6. items marked as final sale or clearance

• How to request a return:  

1. Email us at: Royalfarmerfresh@gmail.com
2. Include your order number and photo/video proof
3. Briefly describe the issue

our team will review and respond within 24-48 hours.

• Refund Method:

Approved refunds will be issued as:

1. store credit or
2. original payment method (if Applicable)

• Conditions:

1. Products that appear used or tempered with will not be accepted.
2. We do not provide refunds for customer errors such as ordering the wrong item or change of mind.

• Perishable and Frozen Items:

Perishable/frozen items are inspected before delivery. If any arrive damaged or spoiled, notify us same day with photos. We will gladly assist you.

• Local Delivery Orders:

Please ensure someone is available to receive the delivery. Missed or unattended deliveries are not eligible for refund.

We care about our customers and stand behind the quality of our products.

If you ever receive something that doesn't meet your expectations, please reach out to us. We make it right.